Cancellation Policy 

Please make sure these courses are a good fit before signing up, and contact us if you aren’t sure.

If you cancel more than 60 days before the course start date

• You’ll get a full refund of all funds that you have paid, minus a $45 admin fee.

If you cancel 60 days or less, but more than 14 days before the course start date

• You get a 50% refund of course fees
• If you can find someone to fill your space, we only retain a $45 admin fee

If you cancel 14 days or less before the course start date

• We do not provide refunds for cancellations made 14 days or less before the start of a course
• If you can find someone to fill your space, we only retain a $45 admin fee. We may not be able to accommodate this on short notice, and reserve the right to refuse a ticket transfer proposed less than one week before the class. 

Risk acknowledgement / Liability Release forms

Each student is required to read and fill out a Liability Release and Indemnity Agreement. You will have a chance to read it before you sign. If you’d like to see the form in advance, please contact us, and we’ll email you a copy.

Flexibility

You must also acknowledge that taking a course or class with Wise Oak requires a degree of flexibility and understanding that the course location, content, and guest instructors are subject to change without prior notice due to local circumstances. You need to be aware that group learning may involve compromise to accommodate the diverse desires and abilities of group members. 

Your safety

Although no previous experience is required on many of our courses, as with any outdoor activity, there is always an element of risk. Your instructors will do everything they can to run the course securely, however you are ultimately responsible for your own safety.

If you have an injury, illness, or disability that you think is relevant and may affect your safety on the course or that of the group, please let us know. As we are not able to evaluate your level of fitness beforehand, we ask that you (possibly along with your doctor) determine whether or not you are able to join one of our courses. If you have any medical conditions, we encourage you to check with your doctor before you reserve your course. 

Storage of personal information

Due to the nature of our services, it is necessary to collect and store a certain amount of personal information. By providing us with your address and personal information, you consent to the storage of this information for a period of time deemed appropriate by Wise Oak Wilderness. We aim to permanently delete any of your personal medical information within 2 weeks after the end of the course. We keep some personal information, such as your name, phone number, email address, and billing address, in our database unless specifically requested to remove it.

Privacy policy

Wise Oak Wilderness occasionally sends out an e-newsletter with course updates and occasional blog posts we think you’ll want to hear about. We will never share your email address with any third-party company. You can unsubscribe at any time by emailing or clicking on the links in newsletters. For more information, please feel free to email us at [email protected]

Photographic release

Wise Oak Wilderness reserves the right to take photographic or film records of any of its courses. Course participants should be aware that Wise Oak may use these photos or films for promotional or commercial purposes without remuneration to the course participants.